Contact support
How to reach ZyloPay, and what to include so we can help quickly.
Placeholder
The contact details below are provisional and will be confirmed before general availability.
Email support@zylopay.com.
Include
- your merchant account name and the mode (test or live);
- the
Request-Idof the failing request, or the event, delivery, payment or intent ID; - the time (with time zone) and what you expected;
- for webhooks, the endpoint ID and your endpoint's HTTP answer.
Never send an API key, a webhook signing secret or a terminal device key. ZyloPay will never ask for them.
Before you write
- Check the status page.
- Look the error code up in Error codes.
- For webhooks, read the delivery log in Developers → Webhooks → Deliveries.
Security reports
Report vulnerabilities to the same address with "Security" in the subject.